Customer Care

We’re so glad you’re here.

If you need a hand with your order, shipping, returns, or product care, you’ll find everything below. If you still need help, feel free to reach out to us at madgejewellery@gmail.com.

Shipping

All orders are packed and dispatched from Auckland, New Zealand.

Please allow 1–3 business days for your order to be processed.

New Zealand

Delivery timeframes typically range from 1–3 business days once dispatched.

Australia

Delivery timeframes typically range from 4–10 business days once dispatched.

International

Delivery times vary depending on destination.

Once your order has been shipped, you’ll receive tracking details via email.

Please note that delivery timeframes are estimates and may vary during busy periods.

Returns

We hope you love your Madge piece.

If something isn’t quite right, we accept returns within 14 days of delivery for items that are unworn, unused, and returned in their original packaging.

To request a return, please email madgejewellery@gmail.com with your order number.

Please note:

• Earrings cannot be returned for hygiene reasons unless faulty.
• Sale items are final sale.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once your return is received and approved, refunds will be issued to your original payment method.

Order Help

Need to update your shipping address or made a mistake at checkout?

Please contact us as soon as possible at madgejewellery@gmail.com and we’ll do our best to help before your order is dispatched.

Once an order has shipped, we’re unable to make changes.